Shipping & Delivery Policy
Parts Delivery
Delivery service orders for parts are sent by courier from your nearest MCM facility.
MCM currently offers 2 shipping options. Rates are calculated based on volumetric weight and your delivery address.
Main city centers typically carry a lower delivery cost compared to outlying areas.
Delivery time: 2–6 business days for most orders.
Orders placed before 14:00 on business days (Monday–Friday, excluding public holidays) usually ship the same or next business day. Large or multi-item orders may ship within three days depending on courier availability.
This timeframe is not guaranteed, but MCM will do its best to deliver in 2–6 business days. Any anticipated delays will be communicated directly.
Deliveries to remote areas may occasionally take longer. Accurate and detailed delivery addresses help prevent delays.
Special Notice for Heavy Goods
For goods over 100kg: courier vehicles may not have lifting equipment or offload assistance. Only place orders for such goods if your delivery site has the capability or arrangements have been made in advance.
Responsibility & Packaging
MCM is not responsible for courier delays. All items are packaged to prevent damage. In case of damage or missing items, email [email protected].
Delivery Fees
Delivery fees are calculated based on the greater of volumetric weight or physical weight. Remote areas typically incur higher charges. If your quote seems incorrect, please contact us at [email protected].
For general sales or quote inquiries, email [email protected] or [email protected].
Machines & Attachments Delivery
Machines and attachments are delivered by either MCM’s own transport service or a third-party logistics provider.
Rates are calculated based on the deck space required and your delivery location. For concerns with the quoted fee, email [email protected].
Delivery time: 4–8 business days for most stock items.
While not guaranteed, we strive to deliver machines and attachments in 4–8 business days. If longer delays are expected, we will notify you.
Outlying areas may take longer. We recommend using detailed delivery information to minimize delays.
MCM is not liable for transport delays. For issues with damage or missing items, contact [email protected].
For all quote or purchase-related questions, contact [email protected] or [email protected].